Language: These Terms of Use are provided in English only. English is the governing language for all purposes.
1. Acceptance of Terms
These Terms of Use constitute a legally binding agreement between you and QUIKFORGE LIMITED (trading as "Sitetals"), a company incorporated in Hong Kong (BR No. 79555262), with registered office at Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. ("we", "us", "Sitetals").
By accessing or using Sitetals.com (the "Service"), you agree to be bound by these Terms of Use. These Terms of Use constitute an electronic contract within the meaning of the Electronic Transactions Act 2010 (Singapore) (the "ETA"). By clicking to accept or by otherwise using the Service, you agree that these Terms form a valid and binding electronic contract under the ETA. If you do not agree to these terms, please do not use the Service.
2. Description of Service
Sitetals.com provides independent compliance research for websites operating in France, Germany and Singapore. The Service reviews publicly accessible information from your website and generates reports indicating potential compliance issues under applicable regulations including GDPR, CNIL guidelines, TDDDG (formerly TTDSG), LCEN, the PDPA (Personal Data Protection Act 2012, Singapore), and related EU and Singapore directives and guidelines, including those issued by the Personal Data Protection Commission (PDPC).
2.1 Eligibility — business customers
Paid plans are offered to businesses only. Sitetals makes no offer to sell a paid plan to a consumer, and an order for a paid plan may be placed only for the purposes of a trade, business or profession. The legal name of the business placing the order must be given at checkout; by placing the order you state that the order is made for the purposes of that business. We do not check the business name you give against any register, and we rely on the statement you make when you place the order. We may refuse or cancel an order where the business details given are incomplete, inaccurate, or cannot be verified. The free compliance check is open to everyone and is not affected by this clause. This restriction is our current commercial policy and may change; the countries in which paid plans are offered at any time are those listed at checkout. This clause states who we sell to. It does not change §6.6, and it does not affect any mandatory right you may have under applicable Singapore law (see §11).
3. Not Legal Advice
The results provided by Sitetals.com are for informational purposes only and do not constitute legal advice. The Service cannot replace the professional judgment of a qualified legal practitioner. You should always consult a qualified lawyer before taking action based on any findings from our Service.
Sitetals.com is not a law firm and does not establish an attorney-client relationship.
4. Scope and Limitations of Scanning
Our technical review analyses publicly accessible aspects of your website. The review:
- Is based on information publicly available at the time of scanning
- Cannot access password-protected areas or dynamically loaded content not present in the initial page load
- Checks against known regulatory requirements but may not reflect the most recent regulatory guidance or enforcement interpretations, including the latest advisory guidelines issued by the PDPC
- Does not guarantee that a compliant result means your website is fully compliant with all applicable laws
As part of the scan, Sitetals may perform passive HTTP checks on your submitted domain — including requests to common paths (e.g., configuration files, environment files) — to identify potential security exposures. Results are stored internally and may be used to improve our products and services. No exploitation of any discovered issues occurs. You consent to this additional scanning by submitting your domain.
5. User Responsibilities
You agree to use the Service only for lawful purposes. The Service may not be used to scan websites you do not own or do not have explicit authorisation to test. You are solely responsible for ensuring your website complies with all applicable laws and regulations, including obligations under the PDPA and any applicable PDPC advisory guidelines.
5.1 Data and Privacy
Your use of the Service involves the processing of personal data as described in our Privacy Policy (Singapore). By using the Service, you acknowledge that you have read and understood our Privacy Policy. Our Privacy Policy also sets out information regarding our obligations under the PDPA, including details of our designated Data Protection Officer.
6. Paid Plans — Delivery and Refund Policy
6.1 Digital Delivery. Paid compliance reports and plan deliverables are provided digitally. Delivery is confirmed when the report or access credentials are made available to you. Digital delivery is deemed to occur at the time the report or credentials are transmitted to your registered email address or made accessible through your account, in accordance with the Electronic Transactions Act 2010 (Singapore).
6.2 Individual Plan and Company Plan — Refund Eligibility. A refund will be issued, less a 10% administration fee, provided that: (a) you request the refund within 7 days of the date we receive your payment; AND (b) you have not yet run any compliance report under the relevant plan. Once a report has been generated, the plan is considered used and no refund will be issued. To request a refund, contact legal@sitetals.com with your order reference.
6.3 Agency Plans — subscription. An Agency Plan is a subscription to the Sitetals agency dashboard, billed monthly or annually by card. It can be bought online only by a business billed in a country listed for Agency Plans at checkout (see §2.1).
6.3.1 What your plan includes. Your plan includes the features and limits shown for it on our pricing page when you subscribe: Starter — up to 20 websites in your dashboard at any one time and 20 full scans per calendar month; Pro — up to 100 websites and 100 full scans per calendar month, plus CSV upload of domains; Enterprise — unlimited websites and full scans, CSV upload and API access. Every plan includes white-label PDF reports carrying your business name, logo and colours with a "powered by Sitetals" mention. A full scan reads a website's homepage and the pages listed in its sitemap, or the pages linked from its homepage if it has no sitemap, with no page limit, and applies to them the same checks as a paid Sitetals report; each page is read as the website's server sends it. Where the website's robots.txt file asks automated tools not to read some pages, a full scan reads those pages too, relying on your confirmation under §6.3.6 that you are authorised to have the website audited; this applies only to the website you added, with or without "www.", and not to any other website a scan reaches, and a full scan never gets around a log-in, a paywall or any other technical barrier. Full scans run in a queue: we run one scan at a time for your dashboard, dashboards are served in turn, and we do not promise a time by which a scan will start or finish. A full scan stops if it has run for 2 hours or has read more than 400 MB of page HTML. A scan that stops at one of these limits, that cannot read the website, or that has not started within 48 hours of being requested produces no result and does not count towards your plan's monthly scans. Unused scans do not carry over to the next month. "Unlimited" means that we set no monthly number; on the Enterprise plan up to 100 scans can wait in the queue at any one time, and we may apply other technical limits, such as rate limits, that protect the Service for all users.
6.3.2 Automatic renewal. Your plan renews automatically at the end of each billing period (one month or one year, as chosen at checkout) for a further period of the same length, and the card you used is charged at the start of each new period, until you cancel. Each renewal is charged at the price you last paid, unless we have told you of a new price by email at least 30 days before the renewal date; if you do not wish to continue at the new price, cancel before that date. For annual plans we also email you a reminder at least 30 days before each renewal.
6.3.3 Cancelling. You can cancel at any time in your dashboard (Settings, then "Manage your subscription") or by writing to hello@sitetals.com from the email address used for the subscription. Cancelling stops the next renewal: your plan stays fully active until the end of the billing period already paid, and then ends. A cancellation sent by email takes effect on the day we receive it; if a renewal is charged after that day, we refund that charge in full. Cancelling does not by itself give a refund for the period already paid (see §6.4).
6.3.4 Failed payments. If a renewal payment fails, our payment provider, Stripe, will try the charge again over a period of up to 30 days, and we or Stripe will email you so that you can update your card. Your plan stays active while the charge is being retried. If the payment has still not been collected at the end of that period, the subscription ends.
6.3.5 When your subscription ends. When your subscription ends, whether because you cancelled it or because a renewal payment could not be collected, your dashboard is locked: you can still sign in, but no new scans can be run. We keep your dashboard data — websites, scan results, reports and team accounts — for 12 months after the end date and then delete it. You may ask us at any time to delete it sooner by writing to legal@sitetals.com. Invoices and order records are kept for the period set out in our Privacy Policy.
Websites added without authorisation. If the operator of a website tells us that it did not authorise its audit, or if you do not show us the authorisation within 10 business days of our request, we stop scanning that website at once and may delete its scan results and reports. Adding a website without the authorisation confirmed in §6.3.6 is a material breach of these Terms. If we find that you have done so, we may also, by email to the address used for the subscription, suspend all scans for your dashboard while we look into it, or end your Agency Plan with immediate effect, after which §6.3.5 applies. In each of these cases, scans already run count towards your plan's monthly scans and are not given back, and the fee for the billing period in progress (for an annual plan, the monthly period in progress under §6.4.2) is not refunded. Where a refund of later monthly periods of an annual plan is due under §6.4.2, we may hold it back until any claim arising from the breach has been settled, and deduct from it the losses, costs and liabilities we have incurred because of the breach. You will indemnify us against any claim brought against us by the operator of the website or by any other person, any fine or measure imposed on us by a regulator, and the reasonable costs, including legal costs, that we incur because a website was added without that authorisation. We may tell the operator of the website the name of the business that asked us to scan it. Nothing in this section limits any other right or remedy we have by law.
6.3.7 Changes to these Terms. If we change these Terms in a way that affects a running Agency Plan, the change applies to that plan from its next renewal date, and we will email you at least 30 days before that date. To the extent this paragraph provides otherwise, §10 does not apply to a running Agency Plan.
6.3.8 Cancellation window. The cancellation window in §6.6 applies to orders for reports made with an access key. It does not apply to an Agency Plan; the refund terms for Agency Plans are those in §6.4.
6.4 Agency Plans — refunds.
6.4.1 Monthly plans. Monthly Agency Plans are non-refundable. No refund is available for the current or any past billing period, except as stated in §6.3.3 for a renewal charged after we received your cancellation.
6.4.2 Annual plans. Each plan year of an annual Agency Plan, including a plan year that began by automatic renewal, is divided into twelve monthly periods, each starting on the same day of the month as the plan year (or on the last day of a shorter month). Cancelling under §6.3.3 stops the next renewal but does not end the plan early. If you ask us to end an annual plan early, the plan ends at the end of the monthly period in which we receive your request, and we refund one twelfth of the annual price paid for each remaining whole monthly period of that plan year, less an administration fee of 10% of the amount refunded. The monthly period in which we receive your request is not refunded. Example: for a plan year starting on 8 October, a request received on 20 January ends the plan on 7 February, and the eight monthly periods from 8 February to 7 October are refunded. To ask, write to legal@sitetals.com with your invoice number. We pay the refund to the card used for the payment within 14 days of the date the plan ends.
6.5 Technical Failures. If a technical error on our side prevents delivery of a report you paid for, we will re-issue the report or issue a full refund at your option. Re-issue is carried out manually by our team on request; there is no automated redelivery. Contact legal@sitetals.com within 30 days of the failed delivery.
6.6 Cancellation window. The cancellation option described below is granted by Sitetals as a matter of contract: it is binding on us and applies to every order, regardless of your country of establishment.
6.6.1 Your cancellation window. You have 7 days from receipt of your payment to cancel your order and obtain a refund, provided no report has been generated under your access key. To cancel, inform us by a written statement (e.g. an email to legal@sitetals.com) quoting your invoice number. To meet the deadline, it is sufficient that you send your request before the period expires. If you cancel in time and no report has been generated, we will refund the payments received from you, less the 10% administration fee on the order price set out in §6.2, without undue delay and using the same means of payment you used.
6.6.2 Generating a report ends the window. Generating a report under your access key is performance of the service you ordered: the report is yours to keep and cannot be given back. Generating any report under your access key immediately and permanently ends the cancellation window for that order, whether or not the 7 days have elapsed. So that the position is clear before anything is generated, we ask you to acknowledge this at two points: (a) at checkout, you acknowledge that your order carries a 7-day cancellation window, and that generating your report during that window ends it and means no refund is possible; and (b) at report generation, before your first report is generated, you confirm that you request immediate generation now and thereby end the remaining window for this order. Until you generate your first report, the window in §6.6.1 stays fully available, and you may simply wait rather than generate. Once a report has been generated following your acknowledgement, the no-refund rule in §6.2 applies and no refund is available.
6.6.3 After the window. After the 7-day period your order is final and no further cancellations are permitted.
6.7 Taxes and GST. All prices displayed on the Service are exclusive of any applicable taxes. QUIKFORGE LIMITED is incorporated in Hong Kong. If Goods and Services Tax (GST) or any other tax applies to your purchase under Singapore law, this will be indicated at checkout and on your invoice. You are responsible for any taxes applicable to your purchase under the laws of your jurisdiction. Further details are set out on your invoice.
7. Intellectual Property
All content, design, and methodology on Sitetals.com is the property of Sitetals and protected by applicable intellectual property laws, including the Copyright Act 2021 (Singapore) and other applicable laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, including the Unfair Contract Terms Act 1977 (Singapore), Sitetals.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or any compliance actions taken based on our reports. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim. Nothing in this section excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable Singapore law.
9. Availability
We strive to maintain continuous availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance, technical issues, or events beyond our control may result in temporary unavailability.
10. Modifications
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised terms.
11. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any dispute, controversy, or claim arising from or in connection with these Terms of Use shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.
Nothing in this clause affects any mandatory rights you may have under applicable Singapore law, including under the Electronic Transactions Act 2010 (Singapore).
12. Dispute Resolution
We encourage you to contact us at legal@sitetals.com in the first instance to resolve any disputes. We will endeavour to address your concerns promptly and in good faith.
We are not obligated to participate in any formal alternative dispute resolution proceedings. Where the applicable jurisdictional requirements are met, disputes may also be referred to the Singapore Mediation Centre or brought before the courts.
13. Contact
For questions about these Terms of Use, please contact us at legal@sitetals.com.
14. Severability
If any provision of these Terms of Use is found to be invalid or unenforceable in whole or in part, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.
15. Entire Agreement
These Terms of Use constitute the entire agreement between you and Sitetals with respect to their subject matter and supersede all prior agreements, understandings, or representations. Our Privacy Policy is a unilateral notice describing how we process personal data and does not form part of these Terms.
16. Assignment
Sitetals may assign or transfer its rights and obligations under these Terms of Use in whole or in part to an affiliate or to a third party in the context of a corporate transaction, without your prior consent. You may not assign or transfer your rights or obligations under these Terms of Use without our prior written consent.
17. Waiver
Failure by Sitetals to enforce any provision of these Terms of Use shall not constitute a waiver of the right to enforce that provision at a later time.
18. Governing Language
These Terms of Use are provided in English only. English is the governing language for all purposes.